Shippping Policy
- We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays. We ship all oever the world
- The standard shipping method is FEDEX or HongKong Post.
- Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.
- Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.
- Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.
Returns Policy
- Ecsem.Net, Inc. will refund the original purchase price of the product only. Shipping and handling, are not refundable.
- Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a Return Merchandise Authorization.
- We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
- This warranty is not valid if any label is removed or if the battery pack has been modified, improperly charged, improperly installed, neglected, overcharged or misused in anyway.
- This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse.
All request for warranty returns must be accompanied by a proof of purchase and be made via an RMA authorized by Ecsem.Net, Inc.
- Non Defective Battery:
- Returns can be accepted within 15 days from receiving the item. All returns must be authorized by Low Cost discount-laptopbattery.com, Inc. Unauthorized returns will NOT be accepted or refunded, and may be refused when received.
- All Non Defective Battery returns are subject to a 15% percent restocking fee.
- Defective Battery:
- Once the product has been received at our warehouse, it will be inspected and the customer will be credited for the returned product if it is within the fifteen (15) days, after the fifteen (15) days, the warranty takes over and a replacement will be shipped out.
- Unauthorized returns will NOT be accepted or refunded, and may be refused when received.
- If you have any question please coutact us . We will reply to you asap.
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